House Rules
Conditions of access and internal rules
The present rules apply to all visitors to the TerrasseO2, including the Rose & Lulu restaurant, and are intended to offer everyone a friendly and safe space, with respect for each other.
Any person wishing to access the establishment expressly agrees to respect all the clauses of these rules.
The security staff reserves the right to carry out checks to verify compliance with these rules. All visitors are required to cooperate in checking compliance with the provisions of these rules and to follow the instructions given to them by members of the security service in order to maintain security, calm and order. In the event of refusal, the person or persons will be refused entry or escorted out.
Access to the establishment is reserved for persons aged 18 or over after 6p.m. (even in the restaurant).
Animals are not allowed in the establishment, with the exception of assistance dogs for the visually impaired.
We inform you that the management of the car park is not operated by the TerrasseO2. Any complaints should be addressed to Drohme Park. (www.drohme.be)
Access may also be refused to :
- Anyone in possession of alcohol or food.
- Any person in possession of a weapon, dangerous objects or drugs.
- Any person who has previously been refused access to the establishment (disturbance of the peace) during a previous visit.
- When the capacity of the establishment has been reached (taking into account private or corporate reservations previously made) or when the establishment is about to close.
- When the establishment has, exceptionally, been privatised.
- To any person in a state of drunkenness or abnormal state (in particular due to the effect of narcotics) observed by security.
- Any person whose dress, attitude or behaviour is inappropriate or threatening and likely to jeopardise the safety of those present and/or the smooth running of the event. In particular, this includes any dress or behaviour that is clearly of a nature to provoke others, incite violence, hatred, xenophobia, racial hatred, or any type of discrimination.
- To any person who does not wear decent and correct clothing, i.e. for men, a shirt or polo shirt with a collar, classic trousers (jeans without holes, chino, no jogging or other sportswear, etc.) and closed shoes, and for women, no clothing that could be considered an invasion of privacy, no flip-flop type shoes, no sportswear, no swimming costume, jeans without holes.
- Any person wearing a mask or any other accessory (balaclava, ….) that prevents identification.
- Any person refusing to comply with the present rules.
It is formally forbidden, on pain of permanent exclusion, to :
- Carrying any blunt or sharp object or object that represents a danger to the establishment’s security service.
- To be in a state of drunkenness or in an abnormal state (notably due to the effect of narcotics) as observed by security.
- To have an outfit, an attitude or a behaviour that would be inappropriate or threatening and likely to jeopardise the safety of the persons present and/or the smooth running of the event. This includes any dress or behaviour that is clearly of a nature to provoke others, incite violence, hatred, xenophobia, racial hatred, or any type of discrimination.
- Consuming food or drink that has not been served by the establishment.
- Showing disrespect and/or rudeness and/or aggression towards other customers and/or any member of staff. All visitors expressly undertake to behave courteously towards the staff and management. They shall ensure that their behaviour does not constitute a nuisance for other persons present.
- To use, possess or sell drugs.
- Stealing, disrespecting or damaging the equipment made available to customers (furniture, decoration, lighting, etc.)
For your safety and that of our staff, the establishment is under video surveillance.
Security
Protection Unit company ensures the security of the public and the site of the Terrace 24 hours a day. It is permanently connected to the Uccle police.
Our security agents are authorised to examine the contents of bags and in certain exceptional situations, to carry out a body search.
Decoration
Every year, we attach particular importance to the decoration of the Terrace site in order to offer you a pleasant setting. We ask you to respect this work and this investment. Any damage to or theft of material will result in permanent exclusion from the Terrace (for the current and future seasons) and will, if necessary, be subject to legal proceedings.
Neighbourhood
Please respect the peace and quiet of the neighbourhood when you arrive and leave the Terrace.
For any communication : [email protected]
For your safety and that of our staff, the establishment is under video surveillance.
The TerrasseO2 team
